Call Center Services
RBS Data Outbound Call Centers are ready to handle your business-to-business (B2B) or business-to-consumers (B2C) campaigns. We act as an extension of your inside sales teams, providing you with the talent and tools to grow your business.
Outbound Call Center and Inbound Call Center
Our outbound call center agents can ask the right questions, assess the caller’s needs, understand when to present offers and close deals. Our dedicated group of agents are trained thoroughly and can assess opportunities to up-sell and cross-sell when necessary. RBS’s outbound call center staff is dedicated to increasing your productivity and your sales.
Customized Outbound Call Center Services
RBS Data takes a consultative approach in the design and management of your outbound call center campaign. From telemarketing to telesales, marketing research and even appointment setting, our goal is to turn each contact into a sale. Some of the benefits of our outbound services include:
- Customized scripting
- List scrubbing and testing
- Multilingual/ bilingual capabilities
- Web-based or phone surveys tailored to your needs
- Warm transfer of leads to sales reps
Need more information about the telemarketing regulations? Visit Telemarketing.com and download the telemarketing toolbox for tips on how to start your outbound campaign.
Learn how Outbound Call Center Services can help make your business grow! Contact us today to speak with an RBS Data representative.
Our workforce seamlessly flexes to match demand, whether time of day or seasonal spikes.
Our agents’ industry backgrounds and greater depth of skills deliver better customer experiences.
Stop wasting money on idle agents. Our pay-for-use agents are ready when you need them.
Increase in Sales Revenue
Increase In Customer Retention
Integrate into your CRM!
Go above and beyond information gathering
The key to successful lead generation programs is getting the highest integrity leads at the quickest pace for the lowest cost possible.
RBS has over 200 US-based independent call center agents are ready for this challenge. For your program, we’ll specifically select agents who are most adept at lead generation and who can identify with your demographic.
They make the effort not only to gather accurate qualifying information efficiently, but also to create a positive caller experience. That means callers feel more comfortable sharing their personal details, they are excited about your product, and more confident in your brand.
Plus, using best-in-breed contact center technology, agents can seamlessly integrate directly with your CRM to deliver leads to your team in real-time. That translates to improved conversion rates.
RBS’s Lead Generation Solutions deliver superior care and efficiency you can count on to help your sales engine achieve top-tier performance:
- Order values that are 15-34% higher than the industry average.
- Improved speed-to-lead through batched and real-time lead delivery.
- Reduced cost per call, with no call center overhead or idle time waste.
- Higher lead accuracy and integrity rates.